Exness FAQ

Create an Exness Personal Area, then open a trading account and choose an available account type and MT4 or MT5 platform. When you need a terminal, use the download page. Verification status can affect account functions, funding access or limits.

Verification time depends on the documents submitted, the review stage and whether additional information is required. Personal Area shows the current status and any next steps.

Yes, multiple trading accounts can be created within one Personal Area for different account types, MT4 or MT5 platforms and trading setups. Availability and limits can depend on region and account conditions.

Personal Area credentials and trading-account credentials are different. Reset the Personal Area password through the sign-in flow; trading-account passwords can be changed from the relevant account settings. Never share passwords or one-time codes.

A demo account uses virtual funds and is designed for platform familiarization and strategy testing. A live account uses real funds and creates real profit or loss, so funding, margin and trading risk apply.

At Exness, “instant” means the transaction is processed automatically without manual intervention by payment specialists. The time to send or receive funds still depends on the selected payment method.

Available local and global payment methods vary by country, account and service status. Personal Area shows the methods currently available to the client, together with processing times, fees and limits.

Check the transaction status, payment method, verification status and payment-account details in Personal Area. Exness requires deposits and withdrawals to use the client’s own personal payment accounts. If the issue remains, review the support channels.

There is no single minimum that applies to every Exness account. The amount depends on account type, region and payment method, and the current limit is shown with the available payment option.

Withdrawal options depend on the methods available in Personal Area and the account’s transaction history. Funds can only be withdrawn to the client’s own personal accounts; if a previous deposit method is unavailable for withdrawal, Exness support can provide an alternative route.

Exness offers CFDs on forex, commodities including metals and energy, indices, stocks and cryptocurrencies. Instruments, leverage, spreads, commissions, swaps and trading hours vary by account, region and product.

Maximum leverage can be adjusted in Personal Area or Exness Trade account settings. The available range depends on account equity, regional eligibility and account conditions; instruments with fixed margin requirements are not affected by the selected account leverage.

Negative Balance Protection prevents the trading-account balance from remaining below zero after losses. It does not prevent losses or protect the original capital; leveraged trading can still result in the loss of all funds in the trading account.

Swap-free conditions can apply to eligible accounts and instruments, but not every position is automatically free of overnight charges. Eligibility and instrument rules should be checked against the current account and contract specifications.

Exness currently describes a 0% stop out level for relevant accounts, while Stop Out Protection is designed to delay or sometimes avoid stop outs caused by temporary volatility. These features do not guarantee that a position will never be closed automatically.

Exness supports Exness Trade, Exness Terminal, MetaTrader 4, MetaTrader 5 and browser-based MetaTrader access. Use the download page to choose a terminal based on the trading account platform, device and workflow.

Start with the trading account platform: MT4 accounts use MT4 and MT5 accounts use MT5. Existing Expert Advisors, indicators and scripts should also be checked for MQL4 or MQL5 compatibility.

No. Browser-based trading can be opened through the web terminal without installing a desktop client. Desktop Expert Advisors, MetaEditor and Strategy Tester remain desktop workflows.

The same trading account can be accessed from multiple compatible terminals, with orders and positions coming from the same trading server. Exness Trade in-app trading supports Exness MT5 accounts; MT4 clients use a compatible MT4 mobile app.

Confirm the account platform, trading login, password and server name, then check network connectivity and terminal status. MT4 and MT5 credentials are platform-specific. If the issue remains, review the support channels.

Exness currently provides 24/7 support in English, Chinese, Thai, Vietnamese, Arabic, Hindi and Urdu. Bengali, French, Swahili, Indonesian, Korean, Portuguese and Spanish are also supported on their published schedules.

Registered clients can sign in to Exness Personal Area and submit a ticket through the Support Hub. You can also review the support channels listed on this site. Account, funding and verification cases should be handled through protected Exness support channels.

Exness currently states that tickets submitted through Personal Area Support Hub receive a response within 24 hours. Complex account, funding or verification cases can still require follow-up information.

Contact details are security-sensitive account information. The available change process depends on current Personal Area settings and identity-verification requirements; if the change cannot be completed directly, use a protected Exness support channel.

Do not share Personal Area access, trading passwords, one-time codes or identity documents, and do not send funds to unknown accounts. If a link, email or payment request looks suspicious, verify it through Exness Personal Area, live chat or another protected support channel.